Chain SMS (accuRx) Text Messaging
We are now using Chain SMS (accuRx) to message patients.
Chain SMS is.........
A system which allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so that you are not waiting around to hear from us.
Some examples of how we might use it in the future....
- Sending you an appointment
- Reminders or notifications (e.g. prescription is ready)
- Responding to simple queries (e.g. if you had a quick question about your medication)
- Letting you know we tried to call
- Sending you advice at the end of a consultation
The practice name will always be at the bottom of the message.
You won't be able to reply to the message.
We will routinely be asking you for your consent to receive text messaging
Please update your records at Reception, especially if you share a mobile number with another patient -e.g. parent, partner or carer
Please help us to help you by keeping your mobile number up to date.
If you do not want us to contact you in this way please let us know
Investors in Carers
The Swan Practice is proud to announce that we have been awarded the Investors in Carers GP Standard Award for our work in identifying and supporting carers. If you would like to know more about this then please email the practice firstname.lastname@example.org
Patient Information Used For Research and Planning
Following the recent national news stories we would like to reassure our patients that we take privacy very seriously and complies with the Data Protection laws and NHS standards in keeping information confidential and secure. The practice does not store data in the same way as the Trusts involved and if you have been treated at any of the Trusts listed in the recent new items then please contact them directly. You can be reassured that we do not share any identifiable information outside of direct patient care without your consent. If you want to opt out of your information being shared for purposes beyond your care and treatment you can register on the national data opt-out website https://www.nhs.uk/your-nhs-data-matters/ or call the NHS Digital contact centre: 0300 3035678 which will prevent your data being used by the NHS for research and planning.
Non-NHS Work - September 2019
We have updated our information on these services, such what we can and can't do and the associated fees. Please read full details here.
Practice Closure - Practice Training Afternoon
The practice will be closed from 1pm, on the afternoon of Thursday 19 March 2020. If you require medical attention please call NHS111 by dialling 111. For all other enquiries, including prescription requests, please contact the practice when we open the following day.
Nurse Olivia is on-hand 24/7- Download the new app Ask NHS
The app is free to download on any mobile device and provides patients with a symptom checker, self-care advice and access to book the most appropriate GP appointment or direct you to NHS 111, if required.
Using the app can help you take more control of your own health. A virtual healthcare assistant, Olivia, will ask you a series of questions (approximately 15) to assess your symptoms in a clinically safe and NICE accredited way. Olivia will then recommend the most appropriate care for you which might be self-care advice via NHS Choices, appropriate GP appointment, GP call back or direction to urgent or emergency care.
For patients who need an appointment, the app can prioritise those patients into the most appropriate time slot based on their needs. You’ll be able to directly book an appointment without having to call the practice.
The Ask NHS app is available on both iOS and Android phones, smart devices. It is free to download from the App Store (Apple devices) or Google Play (Android devices). http://onelink.to/asknhs
PLEASE NOTE If you have an on-going problem which is being looked after by the GP, then please call the practice for an appointment which will provide continuity of your care.