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Latest News

Patient Information Used For Research and Planning

Following the recent national news stories we would like to reassure our patients that we take privacy very seriously and complies with the Data Protection laws and NHS standards in keeping information confidential and secure. The practice does not store data in the same way as the Trusts involved and if you have been treated at any of the Trusts listed in the recent new items then please contact them directly.  You can be reassured that we do not share any identifiable information outside of direct patient care without your consent. If you want to opt out of your information being shared for purposes beyond your care and treatment you can register on the national data opt-out website  or call the NHS Digital contact centre: 0300 3035678 which will prevent your data being used by the NHS for research and planning.

Flu Clinics at The Swan Practice and Community Centre

If you are a "Carer" you are eligible for a free vaccine








Non-NHS Work - September 2019

We have updated our information on these services, such what we can and can't do and the associated fees. Please read full details here.

Dr Amabelle White

It is with great excitement and sadness that the Partners wish to inform you that Dr Amabelle White will be leaving The Swan Practice on the 14th November.

Her and her husband, Ian, are expecting their first child in December and Amabelle will be relocating to the coast to be with Ian.

We wish her all the best for this next exciting chapter of her life.

She will be greatly missed.

Practice Closure - Practice Training Afternoon

The practice will be closed from 1pm, on the afternoon of Thursday 21 November 2019. If you require medical attention please call NHS111 by dialling 111. For all other enquiries, including prescription requests, please contact the practice when we open the following day.

Our Privacy Notice has been updated - June 2019

The How We Use Your Information section of our notice, which is published on our website and in our waiting rooms has been updated.

Changes in booking an appointment

At The Swan Practice we are constantly working to find better ways to give you the care you need. We have a range of clinicians: doctors, nurses and paramedics, ready to provide the most appropriate care for our patients in a safe timescale.


An effective way to achieve this is by assessing (triaging) patients prior to booking an appointment. For nearly 2 years now our Care Navigators, who answer your call, have been asking for brief details of patients’ problems and then directing to the most suitable member of the clinical team. This has meant that those needing urgent care get access to one of our team, the same day.


In December last year we launched an NHS-approved app, Ask NHS, which provides advice and helps to direct patients to the most appropriate point for prompt care; including symptom checking and booking an appointment at the practice following as assessment. This service is suitable for patients who feel they need to be seen soon.  You can of course continue to call the practice during opening hours, if you prefer, but the app avoids any phone queue.


Over the last few years more and more patients have been using their computers and smart devices to arrange appointments online through Patient Access. If you want to make a routine appointment, where you are happy to wait a few days, perhaps to see a specific doctor, you can still use Patient Access (subject to availability).


We will closely monitor this new system to ensure it is safe and responsive and to see how well it is working and whether patients like it. Please share your views with us by using our Comments Form on the website.


Nurse Olivia is on-hand 24/7- Download the new app Ask NHS

The app is free to download on any mobile device and provides patients with a symptom checker, self-care advice and access to book the most appropriate GP appointment or direct you to NHS 111, if required.

Using the app can help you take more control of your own health.  A virtual healthcare assistant, Olivia, will ask you a series of questions (approximately 15) to assess your symptoms in a clinically safe and NICE accredited way. Olivia will then recommend the most appropriate care for you which might be self-care advice via NHS Choices, appropriate GP appointment, GP call back or direction to urgent or emergency care.

For patients who need an appointment, the app can prioritise those patients into the most appropriate time slot based on their needs.  You’ll be able to directly book an appointment without having to call the practice.

The Ask NHS app is available on both iOS and Android phones, smart devices. It is free to download from the App Store (Apple devices) or Google Play (Android devices).

PLEASE NOTE If you have an on-going problem which is being looked after by the GP, then please call the practice for an appointment which will provide continuity of your care.

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website